A shipment notification will be emailed once a shipping label has been created for the purchase. If you do not see the email in your Inbox, please check your Junk or Spam folders. We advise periodically checking your tracking information on the courier’s website for any shipping updates or delays, and for the estimated delivery date. Please contact us within a day’s time if the tracking shows delivered and you have not received the package, as we will need to contact the shipping company.
Suspension Engineering is not responsible for the theft of any packages from the property/delivery address.
Please ensure the shipping address provided on the order is accurate and complete. Suspension Engineering is not responsible for any shipping issues due to incomplete or incorrect shipping information. The purchaser is responsible for the accuracy of the information provided.
Shipping Damages/Missing Products:
If a package arrives with shipping damage, please inspect the purchase for any missing items, and the product for any damages. We must be contacted about any damages and/or missing products within 2 weeks/14 days from the delivery date. We do request photos of the package’s condition as it was received, of all the parts that were received, and of any damages to the product. We will not be responsible for any damages or missing product reported after the 2 weeks/14-day time frame.
We offer a 1 year manufacture warranty on all of our brand name products. For all other manufacture products sold, warranties would be directed to that specific manufacture.
- Suspension Engineering is not liable for incorrect item purchases. The customer is responsible for choosing his or her individual items accurately prior to ordering.
- Suspension Engineering is not liable for product picture presentation. Some pictures may not be exact, and are for representation purposes only.
- Vehicle categories are listed to help customers narrow down products. All products listed are not for every make, model, and year for that specific category. Some products fall under universal fitment within those those categories.
- Suspension Engineering reserves the right to refuse business to anyone.
WARNING:Products can expose you to chemicals such as [lead and lead compounds] which is [are] known to the State of California to cause cancer or birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov
We offer Flat Rate and Free Shipping. Our standard shipping rates are as stated: $0.00 - $100.00 = $10.00 / $100.01 - $250.00 = $12.00 / $250.01 - $500.00 = $15.00 / 500.01+ = Free Ground Shipping. Free shipping is also applied on miscellaneous products under 500.00 though-out the website. Those specific products will have a free shipping logo applied to the page. We require that all orders over 1000.00 must have the same billing and shipping addresses, or a confirmed Paypal address. Shipments requiring freight are not included in promotional rates. Rates are also only effective within the continental U.S. Alaska and Hawaii orders will usually see an additional 100.00 shipping fee applied to their order. (Suspension Engineering reserves to right to adjust shipping charges upon unique shipping conditions. Customer approval will be acquired before any additional charges are applied).
For a complete list of chemicals known to the State of California to cause cancer, birh defects, or other reproductive harm, visit www.p65warnings.ca.gov/chemicals
Tax: State income tax is applied to California orders, as well as any state that nexus applies.